Support
Most problems are one of the four below and take under a minute to fix. If none of them match, email [email protected] and a human will reply.
Lost your licence?
Your licence never expires and is not tied to the original checkout page, so you can always reinstall — you just need the install command. Enter the email you bought with and we will resend it.
Common issues
Moving to a new computer
A licence is tied to one machine. Run the same install command on the new one and it moves across — no need to contact us. Team licences activate on up to five machines at once.
LICENSE_HWID_MISMATCH
The machine fingerprint changed — usually a reinstalled OS, a cloned VM, or running inside a fresh container. Re-run the install command to re-register this machine.
NO_COMPATIBLE_BUILD
Deep Audit ships a compiled build per platform, CPU architecture and Node major version. We support Linux, macOS and Windows on x64 and arm64, under Node 22 and Node 24. If you are on a different Node version, switch to 22 or 24 and reinstall. If your platform genuinely is not covered, email us — the purchase is refundable.
Bought it but no email arrived
Check spam first, then use the recovery form above — it resends to the address Stripe has on file. If that address had a typo, email us from the correct one and include the Stripe receipt so we can match the payment.
Refunds
If Deep Audit does not work on your machine and we cannot fix it, we refund. Refunding revokes the licence, so the plugin stops validating on the next run. See the Terms of Service for the full policy.
Documentation
The guides cover the CLI, Deep Audit, CI/CD integration and the MCP server. Worth a look before emailing — most questions are answered there.
Contact
[email protected]
Ad-Preflight is operated by Marinas Paul IT SRL. We aim to reply within two business days. Include your purchase email and any error message you saw — it usually saves a round trip.